Service & Support

 

Implementation

 

Support

 

Development Services

 

 

Implementation

The secret to PC Bennett Solutions’ success in completing hundreds of implementations is based on reliable, time-tested principles. We carefully listen to our customers’ needs and create a thorough plan that keeps all participants in the implementation process in a stress-free zone.

Our staff understands how important it is to accommodate the way you do business and get you up and running as quickly and accurately as possible. Our strong accounting and business background means you are not just receiving training on how to use the software, but you will be getting sound advice on best practices for your industry.

Project Management Specialists

Technology Acumen

Business Process Experts

We offer a strong implementation methodology, so nothing is left to chance.

Phase Deliverables
1. Discovery An agreement between PCBennett and you (the client) stating the priority issues that will be addressed
2. Planning the Implementation Project Implementation Plan
3. Finalize the System Design Customize Prototype System
4. Setup | Development of System Configuration Configured system ready for training and testing
5. Develop | Execute Deployment Go Live
6. Ongoing Support Fully functioning system as per plan. PCBennett hand off from implementation team to client support team

For more details on our methodology, download the phases of implementation here.

 

 

Support

The PC Bennett team is here to make sure your business keeps running smoothly after the implementation. Rest assured that you have a long-term partner for all your technology and business process needs.

Our support team is second-to-none in technical knowledge and speedy response. We understand how important it is to get you answers when you need them.

Support we offer:

  • General how-to and operational questions
  • Troubleshooting assistance
  • Mission-critical support
  • Compatibility questions
  • Implementation of additional functionality
  • Training for new employees
  • And more

PC Bennett will always do the right thing for you, our customer. This philosophy is something out entire team does not just talk about, but incorporates into everything we do.

If you are a current customer and need support, please send us an email at sales@pcbennett.com or call (425) 831-7924

 

 

Development Services

Like a fine instrument, your ERP system may need some “tuning” to accommodate your unique business. PC Bennett can help. We have the expertise to customize reports, provide dashboards for visibility into what matters to you, and streamline workflows by integrating your favorite applications into Acumatica. We provide highly skilled development teams to do as much or as little as needed.

We work with Acumatica Customers and Partners to tailor Acumatica perfectly.

What you can expect when working with PC Bennett

  • Expert Acumatica trained resources
  • Skilled requirements development
  • Functional design documents
  • Tools & Scripts for Data Migration and Export

Accelerate your development efforts

  • Programming services for add-on applications
  • Integration with e-commerce storefronts
  • Augment your in-house resources
  • Go-to-Market faster with your ISV solutions
 

PCBennett Solutions

Our team provides expert implementation, training and customization of the leading-edge Acumatica business management system.

  • 20 years of software experience
  • On-staff CPAs
  • Certified Acumatica Resources
  • Hundreds of ERP implementations
  • Acumatica Gold Certified Partner

About Us

Corporate Office

14500 436th Ave. SE P.O. Box 498 North Bend, WA 98045

Dallas Office

1910 Firman Drive, Suite 100, Richardson, TX 75081

  sales@pcbennett.com