ERP Support Consultant

LOCATION: Remote
TRAVEL: Less than 10%
COMP: 75k-90k base salary, depending on experience

Job Summary:

The ERP Support Consultant is responsible for ensuring that the client requests assigned to them are delivered on time and, if appropriate, on budget in accordance with the agreed upon scope. The consultant will work independently and/or as part of a team to capture, document, configure, validate, train, and execute on the delivery of Acumatica ERP to meet the clients’ specific requirements.

As an ERP Support Consultant, you will be responsible for the overall planning, coordination, communication, and direction of task completion of customer support requests. Prior experience in Mid-Market ERP support is a must for this role. Knowledge of Acumatica ERP is a strong plus.

The Company:

With locations in Seattle, WA and Dallas, TX, our client provides installation, implementation, training and support, as well as custom development and report writing to companies in the fast growth, middle and mid-enterprise markets. As a multiple award winner of Acumatica software implementation, they are arguably the #1 firm in the country. As an ERP Implementation Consultant for our client, you can expect a fun environment where you know you’re making a difference! Growth within the company is endless.

Requirements:

Bachelor’s degree in Finance, or relevant, demonstrated work experience
2+ years of experience with mid-market ERP software like Acumatica, MS Dynamics, NetSuite, etc.
2+ years of experience working with mid-market ERP software
Strong knowledge of business financials within ERP
Strong technical skills and experience
Goal-oriented with strong organization and time management skills
Strong written and verbal communication skills
Ability to prioritize and meet deadlines
Active listener with the ability to translate customer needs to PM and Development team
Strong analytical and problem-solving skills

Responsibilities:

Resolve assigned Help Desk issues with client and record all information in company support systems
Work closely with clients to determine their specific needs for Acumatica ERP
Recognize and address gaps by assisting with solutions
Assist in determining requirements for customer requests
Design, configure, and implement solutions, processes, and reports that meet client needs
Work in a collaborative team environment providing training and ongoing technical support
Attend regular webinars and/or further training sessions as required
Conduct formal product training with the client and their staff as needed
Accurately track hours worked with clients and enter data by required deadline
Coordinate and conduct regular status updates with clients
Maintain records in Acumatica ERP
Other duties as assigned

Compensation:

Competitive salary & benefits package
Annual bonus opportunities
Company covered health benefits
Company matching 401k plan

Testimonials

We implemented Acumatica and with the help of Acumatica, reached out to PC Bennett. We met Tim, highly impressed with him. Tim said all the right things, knew his stuff about automotive companies, using the BigCommerce edition.

– RPUI

Feels so right to be with them (PCB), you don’t see a partner that chooses one platform. Extremely ballsy. For a company of her stature, to choose Acumatica says a lot about the faith in the platform and its future.

– SG Racing

We challenge Patricia and her team. She probably bangs her head after talking to me, but we have that in common, that tendency to never be satisfied with good enough, to keep asking the tough questions to ultimately get to a better place. I love that about her. And she’s built a team that emulates that.

– Auto Action

They (PC Bennett Solutions) just know Acumatica so well. Their depth of knowledge was great, and working with owner Patricia Bennett was the same; everyone has been so helpful.

Beth Morrisey
VP of Finance and IT | Danforth Pewter

Game changer for us was the ability to set-up a Finished Good Item with its Bill of Materials, issue a Production PO, and issue several component level POs from various manufacturers that are all tied together. No more manual reconciliation.

Bob Bourriague
COO at Ubio Labs, Inc.

Flexibility in customization, unlimited users, support from our provider and access from any device were top reasons for our satisfaction.

Curt Norton
Controller | C&O Nursery

Our payroll requirements are unique, and a critical part of our buying decision was the ability to pay directly from an imported file vs manual data entry into the system. With payroll being time sensitive, this is a big plus.

Lilly Estrada
Human Resource & Payroll Mgr. | C&O Nursery